• FREE SHIPPING • FREE RETURNS •

Shipping & Return Policy


Shipping

Orders placed are usually processed and shipped within 1-4 business days from the time the order is placed. The day an order ships does not count as a day in transit. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 1-4 business days. 

All orders are shipped from our location in Los Angeles, California. Approximate delivery time is 2-5 business days for continental United States and 6-10 business days for international shipping. Free shipping worldwide.

If you placed an order with Pre-order item, please allow 4 weeks for production and delivery. Unfortunately, at this time we cannot cancel and refund Pre-orders, because the item is made-to-order. Once it goes into production, we can no longer change or cancel it.

Please contact us via contact page or email contact@olgaantonovafinearts.com if you have any questions or problems with your order. Thank you. 

Refund Policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, undamaged or missing parts for reasons not due to our error and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@olgaantonovafinearts.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@olgaantonovafinearts.com and send your item to: 5519 Laurel Canyon Blvd, Unit 47, Valley Village California US 91607.

Shipping
To return your product, you should mail your product to: 5519 Laurel Canyon Blvd, Unit 47, Valley Village California US 91607

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please contact us via contact page or email contact@olgaantonovafinearts.com if you have any questions or problems with your order. Thank you.